Question 1

Where is this made?

Accepted Answer

Dear Customer,

Thanks for your inquiry.

Our products are manufactured in China, and our company is based in the United States. We always strive to maintain the highest standards of quality and safety in all of our products, regardless of their manufacturing origin. If you are interested in trying our products, please feel free to order.

If you have any further questions or concerns, please don't hesitate to reach out via Amazon message. We're happy to help.

Best regards,

Leyla
Customer Service Team 
Easy Healthcare Corporation

Question 2

Is there a clip or a case so you can use this on the go? My old one had a belt clip

Accepted Answer

Dear Michele,

Thank you for your inquiry.

Unfortunately, our TENS does not have a clip or a case.

If you have further questions or concerns, our Customer Service Team can be reached directly via Amazon message.

Best regards,

Jewel

Customer Experience Team
Easy Healthcare Corporation

Question 3

When using one set of connected pads, noticed one of the two doesnt work. Why? Is one a grounding pad perhaps?

Accepted Answer

Dear Valued Premom Customer,

Thank you for reaching out to us.

To ensure the proper functioning of your TENS unit, it's crucial to follow three key steps diligently. Firstly, make sure to firmly connect or snap two electrode pads onto each lead. Secondly, ensure that the other end of the leads is securely connected to the lead channel output located on the top of the device. Finally, confirm that the electrode pads are firmly adhered to your skin. These steps collectively guarantee the effective operation of the TENS unit before use.

Additionally, please check if the TENS unit is fully charged, as low power can affect the intensity of the experience.

I hope this will resolve your concerns. If you have any further questions or concerns, our customer service team can be reached directly via Amazon message.

Best regards,

Sally   
Customer Service Team
Easy Healthcare Corporation

Question 4

How do you start it up? I’ve tried every button and setting and nothing is happening.

Accepted Answer

Dear Customer,

Thanks for your inquiry.

Before using the device, ensure that it is fully charged. Charging typically takes around 2-3 hours for a complete charge. Once the device is charged, and you've connected the wires and attached the pads to your skin, you can activate the unit by sliding the ON/OFF button located on the right side of the device.

If you encounter any issues turning on the device, please reach out to us through Amazon messages for additional support.

Best Regards,

Leyla
Customer Service Team
Easy Healthcare Corporation

Units	1.0 count
Brand	Easy@Home
Country of origin	China

Easy@HomeTens Machine EMS: TENS Machine for Pain Relief EMS Muscle Stimulator for Back Pain | Back Massage Machine for Pain | Arthritis Pain Relief | Dual Channel 24 Modes 16 Pads Replacements

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