Moen White Flo Smart Water Leak Detector, Water Sensor Alarm for Home, 3-Pack, 920-005

I just installed 12 units in my house. As a background, I had a different brand installed in my house and second home. All worked well. After a year or so, my wifi was upgraded at my house. Now I coukd not reconnect the units to the wifi in my house. But the units continued to work at my second home. So, after not having leak detectors for some time, the hose on our dishwasher broke and was flooding our kitchen. Luckily I was right there when it happened and shut the water down, which brings me back to how important leak detectors are. So after searching, I decided on the Moen. I easily installed all 12 Moen units. One did come with a dead battery. The issue I see that many have is that these units have to connect up to Wifi 2.4 and not your general 5.0 wifi. And some wifi appliancees out there are pretty ‘picky’ on which 2.4 works. That’s my experience. These Moen installed easily, as my 2.4 wifi worked well with them. My experience has been some brands will work with my wifi and others won’t. I’m lucky with the Moen.I also tested one by purposely putting a very slight film of water around a detector. And it worked flawlessly by sending an alert. I also liked the app very much. Gives you the temp and humidity. And you can set the type notifications and what info.So far I’m very pleased. Just be aware of those who had trouble connecting or staying connected. Comes down to the quality of their Wi-Fi. Like I said, some brands will work for you, and others won’t. I’m happy.

I own a Moen Smart Kitchen Faucet that uses the Moen app and it's great. I was interested in having a one-stop shop for all my smart devices and thought staying in the Moen ecosystem would be a good bet. To my disappointment, this product is just a disaster. First of all, you need a completely different app for this (the "Flo" app vs. the "Moen" app), and the Flo app feels like it was written by amateurs. Why would the Moen app have "add device" option to add other Moen products by not this, and require a different app for this?!!Second, that app is TERRIBLE. The Moen App works great on iPad and iPhone, but the Flo app is iPhone only, so the experience on iPad is awful. Second, this is a WATER SENSOR. It should be like 5 minutes to get this thing installed. Instead, you need a separate(!) Moen account, and you have to answer more questions about your home than what it takes to get a mortgage before it even lets you add a device.Then adding the device to the app doesn't even work! It tells you to turn on the device then use the app to connect to the device wifi, then it says it will take "up to a minute to connect", but even after you connect to the wifi, it just hangs.I spent about an hour on this before concluding this whole thing is a Lemon. Moen, this is an awful product you shouldn't be selling. I'll be going with another solution.

These leak detectors are awesome! Our plumber highly recommended this system. But we did encounter frustration pairing the system to our network so that we could receive cell phone alerts when a problem was encountered. As a former head of quality I would fail the video provided by Moen. It is confusing and doesn't show all steps. Fortunately the Moen Flo technician we reached on the phone was awesome and got us on track.We have Android phones. The video instructions tell you to skip the pairing steps. We found out we had to go through them. You must use your wireless to link to the leak detection device (use the address provided): it will indicate that there is no Internet signal. Then click on "Retry" and your device will show that the firmware is being updated. Then you will be asked to link to your home wireless router and for a password. That should do it.Again, besides the frustration of pairing these are excellent devices that track leaks, temperature, humidity, and battery status. We are about to have installed a Flo device that can automatically shut off water to the house if a leak is detected from our installed devices or if it senses an anomaly. Having lived through issues with leaks, we are excited to have this system.