WaterdropG3P800 Reverse Osmosis System, 800 GPD Fast Flow, NSF/ANSI 42 & 53 & 58 & 372 Certified, 3:1 Pure to Drain, Tankless Under Sink RO Water Filter System, LED Purifier, Smart FaucetClimatePartner certified

Synopsis:This unit was purchased during the Black Friday Sale period.The system was perfectly packaged, it would have been difficult to damage the kit.I am using it in a house that has well water and a 3 20" filter system, no softener.I did not have an outlet under the sink and the hole for the dispenser faucet was a 1.5" hole.Chronological Event:And it all went well at install except the UV-C sterilizer light. It had a leak issue on the top port. Being that Waterdrop recommended that the unit be mounted close to the faucet it was very hard to handle the leak. I disconnected the hoses with a handy nylon brush that had a partial hang loop the size of the hose and fitting. It was a key that made disassembly easy versus struggling to push down with your fingers while trying to pull the hose at the same time. I called WD customer support and did not reach anyone at this time, so I left a message and my phone number (Saturday).So, after the second attempt at using the UV sanitizer and it was still leaking, so I took it apart (it unscrews) and tried to see if a seal was out of place. DO NOT TRY TO OPEN THIS...this is factory sealed, and I wrecked it by breaking a silicone seal and disconnecting the power leads. Since I broke the unit, I went and connected the main unit to the faucet...it worked fine less the UV-C sanitizing light. The faucet itself was about 1/16" larger than the hole and I was able to center it with no gap showingOn Monday WD (Pieter) calls back and I was happening to be working from home. Pieter was trying to be helpful, and I explained the issue of the leak and how I broke the UV-C light trying to fix the leak. At first, he didn't understand that "I" broke the light trying to fix the leak. After explaining it again he understood and asked that I send a picture to him via email. I gave him my email and he sent a message at which point I found the broken unit (glad I did not throw it away, yet) and took a picture sending it to him.Next day, I got a message from Krystal saying a replacement unit was sent and was provided a tracking number. Wow...thank you very much and I thanked her. All she asked in return was for a "positive" Amazon review (so here it is!).I then had a thought about the new one and the potential for it to leak too. So, I sent another email asking why the unit had to be so close to the faucet and they replied:"Hi,Thank you for your valuable feedback.Our professional technical support team has reviewed your inquiry and suggests suspending the UV lamp in the air to prevent it from getting wet in case of moisture or leaks in the cabinet.It is advisable not to place the UV lamp directly on the ground.If you have any other questions, please feel free to contact us by replying to this email.Kind RegardsKrystalCustomer Service Rep"Well, simple...I am going to hang the unit under the sink (cable clips, adhesive...) after I flow test it and then when the unit needs to be serviced/replaced in the future, I will have easy access.So, after the initial issues and my damaging the UV-C unit...WD comes through and helps me out (over a few days)...thank you WD!

I recently had an issue with my Waterdrop filter system (purchased on Amazon) after a sink flood caused water damage to the power cord. I tried replacing the cord with a third-party option, which partially worked, but the filter kept going into flushing mode—likely due to a voltage mismatch.I reached out to Waterdrop support, and while the initial troubleshooting process was a bit back and forth (they even asked for a video to better understand the issue), I genuinely appreciated their efforts to diagnose the problem thoroughly.What really stood out, though, was the customer service I received from Krystal. Whether or not she was the one helping me the whole time, she was definitely the one who stepped in and made the biggest difference. She arranged for a FREE replacement power cord to be sent to me—something I was more than willing to pay for—just to ensure my filter would function properly again.Krystal was kind, responsive, and clearly cared about making things right. She turned a frustrating situation into a positive one, and that level of support is rare these days. Thank you, Krystal!

Ive been using this product for over 6 months now. It has been excellent. I ran into a small water pressure issue. Thanks to Doreen, a customer service rep it’s all fixed. She started with a detailed list of items to try and patiently reminded me to try these and reach out if the issue wasn’t resolved. Great work!

Our family used to use a water server. We are all happy that we switched to water drop's water purifier this time and are now able to drink surprisingly good-tasting water easily. And we no longer have to change heavy water bottles.After changing the filter for the third time, the water quality was not as good as usual, so we contacted water drop's customer service. Krystal, who was in charge, followed the appropriate instructions and was able to resolve the issue to our satisfaction. We found this company to be excellent with generous after-sales support. I highly recommend them to anyone considering purchasing a compact home water purifier!

I've been very impressed with this filter so far. The flow is superior to what I've had before. I did have a tiny issue with one of the filters, but the customer service (Doreen) was great to deal with and they took care of it quickly.

I have had this product for one year, and I have owned several reverse osmosis systems in the past. Below are my thoughts:Installation and ease of changing the filters: 5 stars* The product itself is easy to install and the best part is that the filters are really easy to change and you can do it fast.* The overall number of tubes in the entire unit is way less than my other systems. This is important because it means less chances of water leaks.Operations: 4 stars* The water tastes great and we love the unlimited supply of water compared to other brands that have a giant holding tank under my sink.* It does make a noise when running the water through the system. The noise is not persistent though but one can hear it.Product Durability: 2 starsSo around 1 year, I started experiencing water leaking under the unit near the back where the tubes are inserted. I am now seeing that this is a problem with many past customers as well. I am hoping that the company just had a bad batch of units versus a systemic problem.Customer Service: 5++ StarsHarper helped me troubleshoot the problem and he (or she) was very responsive and helpful. Very good customer service! They are mailing me a new unit to replace the one that I have. I hope the new unit does not have this problem in a year.